Privacy policy
Last updated: November 2026
BetaWork (“we”) connects customers in Lagos with verified skilled workers. This policy explains what personal data we collect, why, and your rights under the Nigeria Data Protection Act 2023 (NDPA).
Data we collect
- Account: name, phone number, optional email, area, profile photo.
- Jobs: job descriptions, photos, voice notes, address and location (your exact address is shared only with the worker you book).
- Workers’ identity checks: NIN (we keep only the last 4 digits), a selfie, and the result of the check from our verification provider.
- Payments: payment references, amounts and status from Paystack. We never see or store your card details. For workers: bank name, account name and the last 4 digits of the account number.
- Messages between customers and workers, and with our support team.
- Device and app use: push notification token, crash reports, app version and phone type, and how the app is used (which screens are opened and steps such as posting a job or paying), linked to a random app ID rather than your name or phone number. We do not collect your phone’s advertising ID.
- Feedback: ratings, comments and any screenshot you choose to send us from the app.
Why we use it (lawful basis)
- To provide the service you asked for: matching, quotes, escrow payments, payouts (contract).
- To verify workers and prevent fraud, and to keep financial records (legal obligation and legitimate interest).
- To send job updates by push, SMS and WhatsApp (consent; you can turn WhatsApp and push off in the app).
- To draft job descriptions with an AI assistant when you tap “Write it up for me” (consent, per request).
- To understand how BetaWork is used, fix problems and improve the service, using usage analytics and your feedback (legitimate interest; you can turn app analytics off in Account → Usage analytics).
Who we share it with
Only processors needed to run BetaWork, under data-processing agreements: Supabase (hosting and database), Paystack (payments and payouts), our identity-verification provider, Termii and Sendchamp (SMS codes), Meta (WhatsApp messages), Google Firebase and Apple (push notifications, crash reports and app usage analytics), Vercel (website hosting and cookieless website statistics) and Anthropic (AI job drafting). Some processors store data outside Nigeria; we rely on the NDPA’s cross-border transfer safeguards. We do not sell your data.
How long we keep it
Account data is kept while your account is active. Workers’ selfies and ID photos are deleted 90 days after the identity check is decided; we keep only the result and the last 4 digits of the NIN. When you delete your account we remove or anonymise your personal data within 30 days. Payment and payout records are kept for the period required by Nigerian tax and financial law, but in a form that no longer identifies you.
Cookies and website statistics
Our website does not use tracking or advertising cookies. We count visits with Vercel Web Analytics, which does not use cookies and does not identify you: it gives us totals such as pages viewed, countries and the site you came from. If you arrive through a link from one of our campaigns or agents, your browser remembers that source for 30 days so we can see which campaigns work when you sign up for launch news. The admin console keeps a sign-in token in the browser of BetaWork staff, which it needs to work. If we ever add advertising cookies, we will ask for your consent first.
Your rights
You can access, correct, export or delete your data, withdraw consent, and object to processing. Use Account → Delete my account in the app, or request deletion on our website. You can also email support@betawork.com.ng WhatsApp call 0911 979 3900 or WhatsApp chat 0901 231 1606. You may also complain to the Nigeria Data Protection Commission (NDPC).
Security
Data is encrypted in transit and at rest. Access is restricted by role, and admin actions are logged. If a breach affects your data, we will notify you and the NDPC as the law requires.
Contact
Data Protection Officer: support@betawork.com.ng